• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-07-2022 08:40 AM

HP Recommended
Product: HP Laserjet m5035x/m5035xs mfp
Operating System: Microsoft Windows 11

Hi there,
I am helping a friend to set up the HP Laserjet m5035x/m5035xs mfp on his new Windows 11 laptop. Windows 10 drivers work fine and printing works. Now in the next step I wanted to set up the folder on the new Windows 11 laptop to which the scan should be sent. This is where I'm faced with a problem.
The printer is connected to the router via a LAN cable, and I was able to access the HP EWS via the IP. In the EWS I went to Digital Sending and wanted to apply the settings that were entered on the Windows 10 laptop that was previously connected to the printer. That didn't work. When I click "Apply" nothing happens.
The EWS does not accept the identical administrator data or a different e-mail address. Is there a misconception? Does it have to be identical data or a new "user" even though it's just another laptop.
The printer is located in a private household and alternative administrator data does not exist nor is there a physical administrator. How do I get further in the EWS and how is it possible to activate scanning on the laptop? Thank you.

Category:
2 REPLIES 2

‎02-08-2022 07:25 AM

HP Recommended

Like to help but I am not entirely sure where you are running into issues in the menus. Can you screen shot (blur out any personally identifiable data for security reasons. If you are configuring a scan to folder, there is no email address required to configure this function. Here is a link to the setup steps for Scan to folder on your machine:https://support.hp.com/ca-en/document/c02720194

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎02-08-2022 07:49 AM

HP Recommended

Thanks for responding. So when I go through the steps of setting up the scan folder and go to Digital Sending, I'm asked for  name and e-mail. The printer was set up many years ago by a person that can't be contacted so I'm not sure which name and e-mail would be the right one. We tried it with the same that was used on the windows 10 Laptop but it wouldn't let me click 'Apply'. Same with another name and e-mail. The printer is in a private household and the owner asked for my help. Is there a way to set up a new admin?

Since I don't have access to the printer from home I'm posting this screenshot from the EWS manual showing where we are stuck.

http://h10032.www1.hp.com/ctg/Manual/c00773874.pdf 

 

Unbenannt.jpg

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.