• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-23-2022 03:30 PM

HP Recommended
Product: HP OfficeJet Pro 9015e

I have tried to set up the 9015e to scan to email and I see others have tried to set it up to scan to google drive. It seem that the 9015e simply does not support that any longer. You *could* set it up to scan to email with App Passwords but that no longer seems to work and I'm not entirely sure what end the issue is.  Attempts to get help from HP have ended in absolute frustration as their Phone Support is absolutely abysmal. You call in and are told you have to speak to a different department but they do not directly transfer you, they through you back into the general queue. 

My guess as to why this is is that Google is doing away with App Passwords in favor of a more secure option. I've tried in vain to set it up and the printer just tells me it can't connect.  No log, no further information.  Attempts to get assistance here have gone no where as well.

Curiously HP seems to no longer be making the versions of the 9010 (in this case the 9015 vs the 9015e) series that supported various Apps that allowed you to use Googles preferred way of authorizing accounts ... It looks like the (much) more expensive printers still have this functionality but, honestly, I can't really tell because HP doesn't give a lot of information.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.