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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
Office Jet 3830
Microsoft Windows 10 (32-bit)

I am a little technologically challenged, so looking for someone with patience to deal with someone like me.

 

I purchase this printer/fax/scanner over a year ago and very disappointed that it does not do what I thought it would do - or it seems that way.

 

I need to fax some important paperwork and really trying to figure out how this works.  I do not have a landline, but I do have a mobile phone that can take pictures of what I need to send, unless there is a way I can scan the documents to my computer and send the document by fax.  So, I am lost, first of all, to my options as follows:

 

Can I send a fax from my computer, which is hardwired to my OJ3830 without a landline? or

Do I have to send a fax from my mobile phone?

 

Unfortunately, your answer will result in next steps questions.

 

Thanks for any information anyone can share.

1 REPLY 1
HP Recommended

Hi @KitKat1644,

 

I'd like to help!

 

You will not be able to use the fax feature without a landline connection.

Alternatively, you can use the mobile e fax option to send a fax, refer to- Send Faxes with the HP Smart App

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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