• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-25-2022 10:13 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Cannot activate SCAN, click in the icon in HP Smart and it asks me to sign in??? why?? the AIO 7220e is only used in local and switched off when not in use.  the AIO is used by all the family with various device OSs

Category:
1 REPLY 1

‎10-06-2022 05:11 AM

HP Recommended

@Sebby

 

Welcome to the HP support community.

 

I understand that you are unable to scan using the HP Smart app, I am glad to assist you.

Which version of HP smart app are you using?

 

Meanwhile:-

Update the HP Smart app, if that does not work.

Uninstall and reinstall the HP Smart app

Here are the steps:- Click here

 

Update the Mac OS

  1. From the Apple menu in the corner of your screen, choose System Preferences.
  2. Click Software Update in the System Preferences window. Can't find Software Update?
  3. Software Update now checks for new software.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.