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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-08-2023 04:37 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Are other people going to get a different brand printer next purchase?  I hate that you have to sign in to scan.  HP never again!

Category:
1 person had the same question
2 REPLIES 2

‎03-09-2023 10:18 PM

HP Recommended

Hi @Rickgohlich 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing scanner issue.

To understand the issue and help you, please share if the printer is connected to Windows Computer or MAC Computer.
 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No

‎03-10-2023 01:14 AM

HP Recommended

Many printers are able to use a PC based scan program and do not require you to use the Smart App. what printer do you have? The other option is that if your printer supports scan to folder, use that, it is much faster and easier than scanning from the screen of the computer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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