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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-14-2022 11:55 AM

HP Recommended
Product: HP LaserJet Pro MFP M130fw
Operating System: Microsoft Windows 10 (64-bit)

Since downloading an update I am unable to send a fax!

It keeps dialing my own  number !!

Dont know where  or how to fix this !!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2022 10:36 AM

HP Recommended

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

  1. Reset the product
    1. With the printer turned on, disconnect the power cord from the rear of the printer.
    2. Unplug the power cord from the wall outlet.
    3. Wait at least 60 seconds.
    4. Plug the power cord back into the wall outlet.
    5. Reconnect the power cord to the printer.
    6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
  2. Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-31-2022 10:36 AM

HP Recommended

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

  1. Reset the product
    1. With the printer turned on, disconnect the power cord from the rear of the printer.
    2. Unplug the power cord from the wall outlet.
    3. Wait at least 60 seconds.
    4. Plug the power cord back into the wall outlet.
    5. Reconnect the power cord to the printer.
    6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
  2. Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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