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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-20-2020 02:40 AM

HP Recommended
Product: HP OficeJet Pro 9020
Operating System: Microsoft Windows 10 (64-bit)

Scans using the ADF are skewed a few degrees  off the vertical.  Scans using the flat bed are also crooked but not by as much. 

 

After spending some time on the phone to HP support updating farmwear, aligning print heads (?) with no  improvement  the printer/scanner was assessed as faulty and a replacement was sent. 

 

Annoyingly, the replacement has exactly the same issue and, if anything, it is slightly worse.  This is an extremely annoying fault especially on a 'Pro' standard machine.

 

Interestingly, when HP provide a replacement item it is not necessary brand new and it is likely to be from refurbished stock.

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1 REPLY 1

‎10-22-2020 03:50 PM

HP Recommended

@phbudd

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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