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‎02-15-2022 11:30 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have an issue with Mobile Fax in Smart App stuck in "thinking" mode even when fax is saved to draft.  Anyone have any suggestions on how to fix this??

1 REPLY 1

‎02-18-2022 10:10 AM

HP Recommended

@DogMom2021

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

  • Are the printer and mobile device connected to the same network?
    Make sure your mobile device or computer is connected to your Wi-Fi network.

While you respond to that, let's try these steps: 

When you click the Mobile Fax tile from the app home screen, the fax history displays. If the history does not display, open the fax history:

  • Mobile devices: Tap the More icon , and then select Fax History.

  • Desktops: Click the Sent tab.

Previous faxes in the Sent list show as delivered  or failed . Click the fax job for more details.

If a fax fails, an email is sent to the email account associated with your HP account.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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