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07-25-2022 03:15 AM
Hi! Just wondering if the HP smart tank 515 is only capable of copying, using the glass flatbed, a document with 8.5”x11” size? The flatbed size is A4 (8.26”x11.69”) but When I tried copying an A4 document, it will only copy the text/image that is within the 11” length.
if there is a way to change the settings, please do teach me. Thank you!!
08-04-2022 10:48 AM
Welcome to the HP support community.
I understand that you are unable to scan A4 size sheet, I am glad to assist you.
You might have to do a factory reset on the printer to fix the issue.
Follow these steps to restore printer factory defaults from the printer control panel.
- While holding (the Power button), press and hold (the Black Copy button) and (the Resume button) at the same time, until (spinning wheel) appears on the display.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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