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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-24-2022 02:14 AM

HP Recommended
Product: HP Color Laser MFP 179fnw
Operating System: macOS 11.0 Big Sur

The smart app used to work fine and it still sees my printer and can tell me how much ink I have left but to scan it asks me to log in. When I click on the log in button a blank browser page pops up. I have tried uninstalling and reinstalling the app but that has not worked. The HP chat bots don’t seem to be any use and  don’t seem to be programmed for this problem. I am seriously unimpressed with HPs customer service as even though my printer is in warranty  there doesn’t seem to be any way I can get to speak to a real person to resolve my issue. Does anyone know the solution to the log in problem? Or does any one have a phone number for a UK customer service who deals with domestic printer/scanners and can help me with my issue. Thanks.

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2 people had the same question
1 REPLY 1

‎07-25-2022 01:03 PM

HP Recommended

I'm having the same issue!   Why should we have to create an account and sign in to continue using the scanner, that never required such before!!!  What's going on HP!?!?!?!?!?!?!

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