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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-21-2023 05:23 AM

HP Recommended
Product: HP ENVY 6075 All-In-One Printer
Operating System: Android 9.0 Pie

When I try to scan using the hp smart app, it will give me a message saying feature not available on this printer. In my list of devices it says printer is online available to print but also says some features not available. Has worked fine in the past and I have unplugged amd restarted the printer and phone. I have hid and added the printer again. I have cleared the data and cache on the app as well.

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