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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP LaserJet Pro MFP M227 fdw

I have owned my printer (black and white cartridge) for almost two years and have not had this problem until now: I place a paper in the top feed and the copy comes out with a subtle vertical line down the side of the paper along with the printed material. I troubleshot and cleaned the glass plate and gently cleaned underneath the plastic flap/ridge in front of the plate. No visible signs of lint, dust. I did a Clean Page  process and still nothing. Does anyone have any suggestions? Thank you!

3 REPLIES 3
HP Recommended

Did you also clean the tiny slit of a window under the Document Feeder?  This is normally where a spec of dirt or paper will be found that causes the line(s).

 

Take a paper that has a line on it and align it with the window.  See if a spec resides at the same place as the line.

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
HP Recommended

I am not even sure whether I am cleaning what you are suggesting I do. 😞 I am not technical at all and cannot imagine what all these parts do.

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Adding at a later date: A friend who is an IT person came over with her Swiffer and cleaned lint that must have made this line. It's fixed. I am SURE you knew all the places where this speck could have been. Thank you for your kind support!

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