Recently my printer stopped communicating with the computer via the USB cable, even though I installed the recent firmware update (after I discovered the problem). So I turned on WiFi and it prints fine, but previously I was able to set the Scanner to save as a PDF, send to computer. Now all it will do is scan to a low-res JPG, no more choice of scan file types. Is PDF possible with Wifi, and if not, how do I revert back to using the USB cable? I'm just one guy with one computer and one printer on my desk, so Wifi is not really necessary. Thanks.
OK - back to the idea of reinstalling the printer software...
If you wish to "go back" to using USB,
Switch off the wireless on the printer
Leave the USB cable disconnected until told to connect it during the last stages of the printer software installation process.
Printer Software – Blocked in Security Software
Check your Security Software to make sure the printer software is not being blocked. Most Security software will allow you to make an exception for applications / software you want to use on your computer.
If you make changes to the security software setup, Restart your computer and log in.
Download-and-Save the current version of the Easy Start wrapper to install your print software
If using USB: Disconnect the USB cable between the printer and computer before installing the software.
Right-Click on the downloaded package and "Run as Administrator" to start the installation
Select to install the “Full Driver” / “Full Feature Software”
If using USB: Connect the cable when instructed to do so (near the end of the installation process).
After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).
You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
Full driver provides print and scan functions supported by your printer.
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