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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
david3023
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Suddenly, my printer won't allow me to scan. I get an error message--can't connect to my server

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HP Envy 7640
macOS 10.14 Mojave

Suddenly I can't scan with my printer.  I get an error message, saying that my HP Envy 7640 inkjet printer can't connect with my server.  I don't understand why, because I was able to scan before.  Nothing has changed.

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Jay_G24
HP Support Agent
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Hi @david3023,

 

I'd like to help!

 

To assist better 0

 

  1. Are you trying to scan to email?
  2. Were you trying to scab from the printer front panel or the from the computer?
  3. How is the printer connected to your device Wifi or USB?
  4. Are you able to make copies using the printer?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Dee141
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I have the issue that my printer will scan but not from auto feed and to my email. 

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Dee141
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I have the same issue. My printer will scan to computer and to USB but it won't scan to my email even tho I am connected to internet 

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Jay_G24
HP Support Agent
HP Support Agent
14,170 14,137 1,159 1,278
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Hi @Dee141,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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