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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Robert4255
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Message 1 of 2
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The Date Created is now incorrect on scans making it difficult to find it in Explorer

HP Recommended
OfficeJet Pro 8720
Microsoft Windows 10 IOT

I haven't changed anything but lately the time stamp on scans is in 2001.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Robert4255

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I see that you get an incorrect date and time stamp while scanning documents. Let us try to isolate and resolve the issue-

Reset the printer:

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed

Update the printer firmware:

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, I'd recommend you restore the printer to its factory defaults:

  • 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  • 2. Touch Printer Maintenance.
  • 3. Touch Restore.
  • 4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.
  • 5. Touch Restore.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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