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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-04-2022 10:11 AM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: Microsoft Windows 11

The HP LaserJet MFP M28-M31 was not found

Category:
3 REPLIES 3

‎05-04-2022 10:45 AM

HP Recommended

Install this software package: HP LaserJet Pro MFP M28/M29/M30/M31w Printer Full Software Solution 

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎05-26-2022 05:41 PM

HP Recommended

Same issue here, tried the download and it is not working. 

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‎05-26-2022 06:58 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

Try to do a Wireless reset, the following resources will be useful:

 

https://www.youtube.com/watch?v=Wu0cQgvVQ0I

https://www.youtube.com/watch?v=o49pTUd6tI0

 

After that, use HP Smart to setup and connect printer to the network.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP LaserJet Pro MFP M28w | M29w Restore to Factory defaults with Wifi Direct & Embedded Web Server
HP LaserJet Pro MFP M28w | M29w Restore to Factory defaults with Wifi Direct & Embedded Web Server
youtube.com/watch?v=o49pTUd6tI0
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore printer defaults using ...
HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
youtube.com/watch?v=Wu0cQgvVQ0I
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore wireless to defaults ...
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