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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
balch
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The printer works. The scanner doesn't. I have an apple computer and an HP OfficeJet6958

HP Recommended
HP OfficeJet 6958
macOS 10.12 Sierra

I have an apple desk computer and an HP OfficeJet 6958.  Copying is no problem.  But when I try to scan, it says it's not connected to the computer.

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Betty0610
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@balch

 

Welcome to HP Support Community! 

  

Try the solutions below, and then try to add your printer to HP Easy Scan. 

  • Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates. 

  • Run Apple Software Update: Click the Apple menu click System Preferences, and then search for and install any available updates. 

If none of the above solutions worked, try scanning with another app, such as Apple Image Capture. 

  

Scan with Apple Image Capture 

  

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan. 

 

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid. 

If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time. 

  1. Open Finder and then click Go in the top menu bar. 

  2. Click Applications, and then double-click Image Capture. 

  3. Click your printer name in the Devices or Shared list. 

  4. Click Show Details at the bottom of the screen. 

A preview of the scan displays, and then change any of the following settings: 

  • Scan Mode: Select the scanning bed or automatic document feeder. 

  • Kind: Set scan as color, black and white, or optimized for text only documents. 

  • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary. 

  • Size: Use a standard paper size or select the Use Custom Size option. 

  • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message. 

  • Name: Type a name for the saved scan file. 

  • Format: Select the file type for the scan. 

NOTE:   

To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats. 

  • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation. Click Scan. 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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