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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Every time I try to scan a document, it is cancelled by the scanner. 

3 REPLIES 3
HP Recommended

@NonceP

 

Welcome to the HP support community.

 

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Which operating system is installed on the computer to which this printer is connected?

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

HP Recommended

HP office jet 9010

 

HP Recommended

@GA121 

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Are you getting any error messages?

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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