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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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HP Recommended
Samsung m2070fw
Microsoft Windows 10 (64-bit)

Good evening, tonight I tried to use the scanner but I appeared the message that I attach in the picture. I tried to uninstall the printer and install it again but I did not get any results. Even with another type of scanning program the scanner is detected but it does not work. The printer works regularlyScreenshot 2018-05-30 23.14.jpg

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