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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP 4520 Envy.  Prints a thick black line down the entire length of the page. The line is about an inch thick and just over an inch away from the edge. My printer does not have an ADF.  Just a flat bed that opens at the top & takes one document at a time.  I cleaned the glass and brushed & blew all around the edges & it's still doing it.  I'm about ready to throw it across the room. 

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Hi @Sannazan,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Download and run this app to automatically fix a wide range of printer-specific issues. Print and Scan Doctor.

You may also refer to this document.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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