This feature has been locked by person who setup printer

[CrankyHanky]

I am attempting to edit contacts in my phone book contacts and I am receiving error message This Feature Has Been Locked By Person who Setup Printer

Please advise

Thank you,

Hank

[Kumar0307]

@CrankyHanky, Welcome to the HP Support Community!

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Repairatrooper]

Many of the features on machines are now locked by default and cannot be enabled until you setup an administrator password on the printer. Be sure to write this password down because if you forget it the machine has to be completely reset to clear the password. Once the password is set you can enable features such as address book management.