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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
CrankyHanky
Level 2
17 11 0 3
Message 1 of 3
108
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This feature has been locked by person who setup printer

HP Recommended
HP Office Pro 8725 Printer
Microsoft Windows 10 (64-bit)

I am attempting to edit contacts in my phone book contacts and I am receiving error message This Feature Has Been Locked By Person who Setup Printer

Please advise

Thank you,

Hank

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
24,142 24,108 1,717 2,054
Message 2 of 3
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HP Recommended

@CrankyHanky, Welcome to the HP Support Community!

 

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Repairatrooper
Level 13
Level 13
9,255 9,110 965 2,759
Message 3 of 3
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HP Recommended

Many of the features on machines are now locked by default and cannot be enabled until you setup an administrator password on the printer. Be sure to write this password down because if you forget it the machine has to be completely reset to clear the password. Once the password is set you can enable features such as address book management.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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