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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Officejet 4500 All-in-One Printer - G510g

HP no longer supports my Officejet 4500. Printer software still works but not scanner. When this issue came a few years ago someone gave me a generic solution, now lost.  Can I get one again?

1 REPLY 1
HP Recommended

Hi @stanclauss1 ,

Please try the driver download from the next link,

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards,

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.