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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Today I received a new scan creen and nothing happens when I clip on it. I have a HP C6280 printer

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Microsoft Windows 10 (32-bit)

I Have a HP C6280  All in one printer.  Had no problems till this morning when I tried to scan and a new screen appeared with a small f and small i. The screen will not go away no matter where I click. How to I get rid of this new screen so I can scan again?  I am old and not a computer expert so please explain the steps required in easy to understand terms. THANK YOU.Scanner.jpg

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Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.



Edits - Updates


Remove / Uninstall Flash player

Remove folders

Restart computer

Download and run the HP Print and Scan Doctor


So, there is a possible actual fix for the old Solution Center - thanks to a Community member:

Open and read:


Original Content


Adobe Flash is permanently disabled - Solution Center depended on Flash and no longer works.


Please try HP Scan and Capture

Download and install the application from the Microsoft Store.


Click Start (windows key) > Open the All Apps list > scroll the list 

Open Category HP

Find the HP Scan and Capture application

Right-Click on the application and PIN to Start


When you want to use the app:

Windows Key > Click on the HP Scan and Capture App



HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher


Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher


Examples - HP Scan and Capture - Menu setup



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart C6280 All-in-One Printer 


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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .





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