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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-16-2023 10:39 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My touchtone screen on my HP photo. Smart 7520 is not working at all. When I touch scan factsatch or copy, it does not do anything.  But it Does tell me that my ink is low but no touch functions.

Category:
1 REPLY 1

‎11-20-2023 03:26 AM

HP Recommended

Hi @Gee72 ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

This seems like a hardware issue with the printer display as you have already tried the necessary steps and the issue persists.

 

This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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