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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-10-2021 09:29 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (32-bit)

HP Envy 4520 as of late does not respond to touch command to copy or as response to answering questions like type of paper loaded.  I have shut off, disconnected power source, run HP print and scan doctor. The touch screen turns a dark blue after a few minutes of non use, but the icons show again if the power button is depressed. 

Category:
1 person had the same question
1 REPLY 1

‎05-14-2021 02:19 PM

HP Recommended

@joenjo

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/  
          

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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