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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-04-2024 09:01 AM

HP Recommended
Product: HP Photosmart Plus e-All-in-One Printer - B210e

Trying to install easy scan on my Mac. I get to the page that says HP Product Improvement Study. I answered how I use in printer, and a small box pops up but it doesn't say what to type in there, and won't let me move on

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1 REPLY 1

‎11-05-2024 10:58 AM

HP Recommended

Hi @Ro02345,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with installing HP easy scan for your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Unfortunately, HP easy scan is supported for laserjet printer's and might not be compatible with Inkjet printers.

 

However, you can install the full feature software for your printer from the below link to use the scanning application.

 

https://support.hp.com/us-en/drivers/hp-photosmart-plus-e-all-in-one-printer-series-b210/4021933

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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