Trying to scan with HP Envy 7855, says I need to download software. Have attempted to download Scan

[Eric51761]

Trying to scan with HP Envy 7855, says I need to download software.  Using a Max with Sonoma OS.   Have tried to download Scan software several times, it shows to download successfully, but software quits when I hit "continue" and software not intalled.

[Raj_05]

Hi @Eric51761, 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering some issues with installing the scanning software for your HP Envy 7855 on your Mac with Sonoma OS. Here are some troubleshooting steps you can try.

• Check System Requirements: Make sure that your Mac meets the system requirements for the scanning software. Sometimes, incompatible operating systems or hardware can cause issues.
• Restart Your Mac: A simple restart can often resolve temporary glitches or conflicts that may be preventing the software from installing properly.
• Check for Updates: Ensure that your Mac's operating system is up to date. Sometimes, outdated software can cause compatibility issues.
• Download from Official Source: Make sure you're downloading the scanning software from the official HP website to ensure it's the correct and latest version for your printer model.
• Disable Antivirus/Firewall: Sometimes, security software can interfere with the installation process. Temporarily disable any antivirus or firewall software before attempting to install the scanning software.
• Clear Temporary Files: Clearing temporary files on your Mac can sometimes help resolve installation issues. You can use tools like CleanMyMac or manually delete temporary files.
• Try Different Browser: If you're downloading the software from a web browser, try using a different browser to see if that makes a difference.

By going through these steps, hopefully, you'll be able to successfully install the scanning software for your HP Envy 7855 on your Mac.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support