• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-14-2024 05:08 AM

HP Recommended
Product: HP LaserJet Pro M428dw

Hi, 

 

We recently encountered an issue with our HP Printer when scanning two-sided. It doesn't work, and we receive an error message (in French): "Erreur de traitement logiciel. Veuillez réessayer ou rechercher manuellement les mises à jour du micrologiciel." No issues when scanning single-sided.

 

This firmware is up to date.

 

Thanks, 

Category:
Reply
1 REPLY 1

‎11-14-2024 05:19 AM - edited ‎11-14-2024 09:27 PM

HP Recommended
@ITGehlenGroup wrote:

Hi, 

 

We recently encountered an issue with our HP Printer when scanning two-sided. It doesn't work, and we receive an error message (in French): "Erreur de traitement logiciel. Veuillez réessayer ou rechercher manuellement les mises à jour du micrologiciel." No issues when scanning single-sided.

 

This firmware is up to date.

 

Thanks, 

Hello,
It sounds like you're encountering a software processing error with your HP Printer when scanning two-sided documents. Since the firmware is up to date, try resetting the printer by disconnecting and reconnecting the power cord. If the issue persists, consider reaching out to HP Support for further assistance. mypoints

Best Regards,
Julie Doyle

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.