UNABLE TO SCAN, I SAW A MASSAGE FROM YOU THAT SUPPORT FIR MY PRINTER ENDS IN JUNE 2023, WHY?

[515205]

THE PRINTER IS COLOR LASER JET PRO MFP M281fdw, s/n [Personal Information Removed]

[Dragon-Fur]

@515205 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

"Why?"

No idea.

The message does  not seem to be about Warranty -- the warranty on this printer expired in 2019.

In general, product support - other than the hardware warranty period - is about ten years for general documentation. 

Laser printers might go well beyond that period for documentation access.

Driver support will likely end before the how-to, manuals, and general documentation becomes unavailable.

If you have other services tied to the printer, contact the provider of the service.

For example, some printers are eligible for an HP Instant Ink Subscription.

If that's you and you have questions about your service,

Contact >> HP Instant Ink Support   

"Unable to Scan"

Scanning issues are likely not related to Warranty or Support status.

Unable could mean a lot of things, including, network connection issues, actual trouble with the hardware (unusual), settings, tray setup (source / tray issues).

The caveat:  If you are using a scan software that is retiring, expired, requires a service connection, then "support ending in June 2023" might be significant.

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Next,

Documents that explain what to do about specific "unable to scan" issues can be found in Category Troubleshooting > Topic Scan

The user manual is primarily meant to explain "how to" -- there might be something in the document to help with "why not":  HP Color LaserJet Pro MFP M278-M281 - User Guide

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Color LaserJet Pro MFP M281fdw 

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