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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
CAROLYNS21
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UNABLE TO SCAN OR PRINT FROM MY MAC COMPUTER.

HP Recommended

HP OFFICEJET PRO 8600

MESSAGE: "HP SCANNER3" WILL DAMAGE YOUR COMPUTER

                     REPORT MALWARE TO APPLE TO PROTECT OTHER USERS

MESSAGE APPEARS FOR BOTH PRINTING AND SCANNING

 

I HAVE NEVER SEEN THIS MESSAGE BEFORE AND NO CHANGES HAVE BEEN MADE 

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CAROLYNS21
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THE INFORMATION DID NOT HELP ME.  SAFARI IS UNABLE TO DOWNLOAD THE SUGGEST SOLUTION

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CAROLYNS21
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THERE HAS BEEN NO SOLUTION TO MY PROBLEM.  I NEED TO SPEAK WITH A TECH

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TEJ1602
HP Support Agent
HP Support Agent
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@CAROLYNS21, Welcome to HP Support Community!

 

What is the Mac OS version installed on the computer?

 

Your printer might experience a temporary disruption after the credentials on some older versions of Mac drivers were unintentionally revoked. HP has worked with Apple to restore these drivers, but some printers might still be affected.

The symptoms of the disruptions can include the following messages:

  • "HPxyz.framework" will damage your computer

  • Software for "%@" failed to run. (-9927)

  • Can't open "/private/var/spool/cups/tmp/..."

If your printer is still unable to print, follow the instructions below to remove and reinstall the HP printer software.

  1. Download HP Uninstaller.zip.

  2. Double-click the HP Uninstaller icon.

    HP Uninstaller .zip file icon

  3. Double-click the HP Uninstaller app.

    HP Uninstaller app icon

  4. If a confirmation message opens, click Open.

    Clicking Open in a confirmation message

  5. Follow the in-app instructions to uninstall all the HP software from your system.

  6. If you are prompted for credentials to continue, type the User Name and Password, and then click OK.

    Typing the user name and password and then clicking OK

  7. Once the Uninstaller removes the software, close the HP Uninstaller app.

  8. Go to HP Customer Support - Software and Driver Downloads.

  9. Type your printer model, and then click Submit.

  10. Under Driver or Driver-Product Installation Software, download the latest software for your printer.

    NOTE: 

    This might be HP Easy Start, HP Smart, or Mac Printer Driver version 5.1. System administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly for use in managed or remote deployment environments.

  11. Once the download completes, open the software and follow the prompts to complete installation.

  12. For Mac Printer Driver version 5.1, open System Preferences, and then open Printers & Scanners to re-add your printer.

If Safari is not working, try a different browser 🙂

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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