Unable Complete Installation of Full Version Officejet Pro 8025e Driver

[lmatt77]

I am trying to follow this tutorial. I am able to download, but cannot finish installing the Offline Full Software for my Officejet Pro 8025e printer.

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021) ...

At 3:11 of this video, the tutorial indicates that I will be directed to sign into my account. In my case, I am automatically redirected to Microsoft Edge and asked to sign into my HP account. After I put in my password, the redirect page returns an error that tells me to go to HP support for trouble signing in. I cannot work around this as instead of being asked to log into my account within the install, the redirection to Edge screws up the whole process. I only want the full version so I can manually scan double sided documents coz this printer doesn't do it automatically!!! I wish I had known. I am this close to throwing the whole thing out the window and have speeding cars run over it. Thank you.

[Nal_NR]

Hi @lmatt77,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

This might require one-on-one interaction to fix the issue via remote assistance. 

 I would request you to contact our HP Support Engineers who should be able to sort this out.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!