cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
JamJarChris
New member
1 0 0 0
Message 1 of 2
113
Flag Post

Unable to communicate with scanner

HP Recommended
Dell Inspiron-660
Microsoft Windows 10 (64-bit)

Having a problem scanning to PC from OfficeJet Pro 8725.  I start the scan & the scanner does it's thing but the dialogue just whirs for a while then I get the message "Unable to communicate with scanner". I ran the print & scan doctor, did everything it said, no luck.  Results from this say there is not a problem. So I uninstalled & re-installed the software, tried to update firmware but this is all up to date anyway.  Problem seems to be with my PC, my wife's laptop works perfectly with scanner. I can also scan to memory stick. Scan to computer is enabled. Printing is not a problem. Don't know about fax as I don't use it. I would be grateful for any ideas.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
15,149 15,110 1,220 1,380
Message 2 of 2
Flag Post
HP Recommended

 Hi @JamJarChris,

 

I'd like to help!

 

Try the below suggestions -

 

Restart the computer, printer, and router

To resolve many connectivity issues, restart the computer, printer, and router.

  1. Turn off the router by pressing the power button or disconnecting the power cord.

  2. Turn off the printer.

  3. Close all running programs on your computer, and then shut down the computer.

  4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

  5. Turn on the printer.

  6. Turn on the computer.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation