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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-11-2021 07:31 AM

HP Recommended
Product: HP Digital Sender Flow 8500 fn2-Workstation
Operating System: Microsoft Windows Server 2019

Hello there and thanks in advance for any help, since I haven been able to find any  information on this matter:

 

according to the HP web site, the software package should support Windows Server 2019:

 

Felipe_130_0-1628687828292.png

 

Whe I try to install it though, I get this error refering to the OS version. The error is in german but it reads: "The computer does not fulfill the system requirments. .... The OS on this computer is not supported"

 

image007.png

 

Anybody having the same problem here? We are trying to deploy this software in a Citrix environment: (Windows Server 2019, RDSH running as VM in VMware).

 

I'm glad to here any suggestions/ideas on this matter...so let me know!

 

 
 

 

 

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2021 12:07 PM - edited ‎08-11-2021 12:09 PM

HP Recommended

Hi,

Please try installing the software via the command line using an MSIEXEC command, while I'm less experience with HP Scanjet software the software structure seems similar to consumer printers installation, which can be installed on a server operating system as following:

https://support.hp.com/si-en/document/c03351547

 

See below support document, check the Customize the installation section:

https://support.hp.com/si-en/document/c03351547

 

You may extract the installation using any archiving software as instructed, you may also locate the latest installation folder on the temporary folder, from the Run dialog type %temp% and press OK, then locate the latest installation folder which begins with 7z (e.g. 7zs123A)

 

Also, be sure to add an ENTERPRISE=Yes argument to the command.

 

If it fails, by reviewing the printer specification or its user guide, be aware that it does not indicate any server OS support for the scanner:

https://www.hp.com/us-en/shop/pdp/hp-digital-sender-flow-8500-fn2

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎08-11-2021 12:07 PM - edited ‎08-11-2021 12:09 PM

HP Recommended

Hi,

Please try installing the software via the command line using an MSIEXEC command, while I'm less experience with HP Scanjet software the software structure seems similar to consumer printers installation, which can be installed on a server operating system as following:

https://support.hp.com/si-en/document/c03351547

 

See below support document, check the Customize the installation section:

https://support.hp.com/si-en/document/c03351547

 

You may extract the installation using any archiving software as instructed, you may also locate the latest installation folder on the temporary folder, from the Run dialog type %temp% and press OK, then locate the latest installation folder which begins with 7z (e.g. 7zs123A)

 

Also, be sure to add an ENTERPRISE=Yes argument to the command.

 

If it fails, by reviewing the printer specification or its user guide, be aware that it does not indicate any server OS support for the scanner:

https://www.hp.com/us-en/shop/pdp/hp-digital-sender-flow-8500-fn2

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-25-2021 03:41 AM

HP Recommended

Hey,

thanks for the reply...we were able to install with  MSIEXEC following your instructions!

Now we'll have to wait and see if the software does perform as expected.

Because the install process was possible, I'm gonna markt your post as a solution.

 

Thanks again for the help!

Was this reply helpful? Yes No
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