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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-12-2023 03:34 AM

HP Recommended

My hp laserjet will not behave! It turns on but then all the lights flashing and it shows ab error sign. I've tried on/off by the plug but still nothing. Please help. 

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1 REPLY 1

‎04-15-2023 06:17 PM

HP Recommended

Hi @LeahOne,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If all the lights on your HP Laserjet printer are flashing and you are unable to print or scan, this typically indicates a hardware issue. Here are some steps you can take to troubleshoot the problem.

 

  • Check the printer for any visible damage or obstructions, such as paper jams or stuck debris. Clear any obstructions you find and try printing again.
  • Disconnect the printer from the power source for about a minute, then reconnect it and try printing again.
  • Check the ink or toner cartridges to ensure they are properly installed and have sufficient ink or toner levels.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support
 

 

Raj_05
HP Support Community Moderator
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