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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-14-2025 10:25 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3301fdw
Operating System: Microsoft Windows 11

Recently bought my all-in-one and noticed when doing scanning using the document feeder that a line started showing up.  After researching videos and forums online, I was able to locate a very small scratch on the glass in the area from the document feeder (not on the flatbed part).  I've tried 101 ways to reach HP support, but the site does NOT work!  This is incredibly frustrating.  Any ideas on how to reach them before I just return this printer?

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2 REPLIES 2

‎04-15-2025 02:41 PM

HP Recommended

@SteveG-Houston, Welcome to HP Support Community,

 

Thank you for posting your query.

 

I will be sharing the steps to contact our support via private message

 

I hope this helps

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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‎04-17-2025 06:51 AM

HP Recommended

Thank you again for the reply.  However, I no longer need assistance.  I have returned the printer to the store where I purchased it.

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