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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Unable to receive or send text

HP Recommended
Officejet 6500A Plus
Microsoft Windows 10 (64-bit)

Officejet 6500A plus. Unable to receive  or send fax. 

I had Comcast come out and phone lines are operable and wires are functioning. I have a separate line dedicated to fax only. And that line is operational.  Please advise.

 I was on a call with tech support  to troubleshoot issue and got disconnected. 

They never called back


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To confirm, if you plug in a standard telephone to the fax line are you able to make and answer calls? This is the first step to troubleshooting. My experience is that cable companies often confirm the line without actually testing to confirm it is routed properly. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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