• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-25-2020 02:43 PM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: macOS 10.15 Catalina

Hi I bought a new 9015 Office Pro. Now I can use the scan to computer function, as it is not enabled, and I could not find where to enable in HPSmart. Now I tried the Scan to share folder through EWS. I created a shared folder on my desktop, made sure it as shared and read&write OK, then type the following path in the EWS page \\192.168.1.110\SCAN (which are the IP address of my Mac Catalina, and the name of the folder on the desktop). Then I chosed usesd the following credentials and type my user name on the mac, and the mac pwd...and I get always the same error message after the test which says that the credentials are incorrect... same message on the printer when i click on scan to folder, then the name of the folder... It seems to find the folder but be restricted to open it... Please help I've been calling HP Support to no avail, and looked everywhere I could on internet...

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2020 08:33 AM

HP Recommended

Just to let you know that I found what was wrong , on mac you need to put the folder you want to scan to as a shared folders but also the folder or all the folders that it is is... as shared folder(s).... it should be specified in the HP instructions... but it's nowhere to be found...

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-02-2020 08:33 AM

HP Recommended

Just to let you know that I found what was wrong , on mac you need to put the folder you want to scan to as a shared folders but also the folder or all the folders that it is is... as shared folder(s).... it should be specified in the HP instructions... but it's nowhere to be found...

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.