Unable to scan black and white on HP Smart Tank 7605 All-in-One

[RuKau1234]

Unable to scan black and white on HP Smart Tank 7605 All-in-One. The only option is greyscale or colour. The black and white documents are not coming out clear on greyscale and colour printer is putting different colours thorough the can. Its a brand new printer. Customer service not helpful at all. Keep cutting call everytime I call in. 

[zoey7886]

@RuKau1234, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanning Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Scanner Settings:

• Open the scanning software you are using (HP Smart App or HP Scan).
• Check the scanning settings to ensure it's set to scan in black and white and not greyscale.

Update Printer Firmware:

• Ensure that your printer firmware is up to date. You can check for updates on the HP website or through the HP Smart App.

Adjust Image Quality Settings:

• In the scanning software, try adjusting the image quality settings (resolution and contrast) to improve the clarity of the scanned documents.

Clean the Scanner Glass:

• Sometimes issues with scan quality can be due to dust or smudges on the scanner glass. Make sure to clean the scanner glass with a lint-free cloth.

Reinstall Printer Software:

• Uninstall and reinstall the printer software to ensure there are no software issues causing the problem.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,