Unable to scan from Chromebook to Envy 4500

[slaphappy1]

H Community, The unit is an Envy 4500. It's approximately 5yrs old. All functions worked until last week when the HP Smart stalled. I click on Scan and it goes to a blank screen , which hangs forever and says "Thanks for Waiting"
and wouldnt go to Scan.

What is the fix for this

Thanks

[Echo_Lake · Accepted solution]

@slaphappy1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Let's try this: https://support.hp.com/in-en/document/c05881028 HP Printers - How to Scan (Chromebooks)
  By end of the article you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[slaphappy1]

Thanks Echo,

as it turns out, i simply typed the printers IP address and HP page came up....i was able to scan from there....now i see that the issue is the HP Smart App, it hangs when i try to log in.....thanks for your help

[Echo_Lake]

@slaphappy1

Thank you for posting back. 

Try to uninstall and reinstalling the HP smart app.