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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
slaphappy1
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Message 1 of 4
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Solved!

Unable to scan from Chromebook to Envy 4500

HP Recommended
HP Envy 4500
Chrome OS

H Community, The unit is an Envy 4500. It's approximately 5yrs old. All functions worked until last week when the HP Smart stalled. I click on Scan and it goes to a blank screen , which hangs forever and says "Thanks for Waiting"
and wouldnt go to Scan.

What is the fix for this

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@slaphappy1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
26,641 26,575 1,249 1,290
Message 2 of 4
Flag Post
HP Recommended

@slaphappy1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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slaphappy1
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Thanks Echo,

as it turns out, i simply typed the printers IP address and HP page came up....i was able to scan from there....now i see that the issue is the HP Smart App, it hangs when i try to log in.....thanks for your help

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Echo_Lake
HP Support Agent
HP Support Agent
26,641 26,575 1,249 1,290
Message 4 of 4
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@slaphappy1

Thank you for posting back. 

 

Try to uninstall and reinstalling the HP smart app.

ECHO_LAKE
I am an HP Employee

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