cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Minisky
New member
1 0 0 0
Message 1 of 4
186
Flag Post

Unable to scan from HP Smart

HP Recommended
macOS 10.15 Catalina

  Mac OS Big Sur 11.2.1

Everything was running fine with HP Smart until yesterday...

Now if I want to launch the scanner I have to go thru HP registration page witch is leading systematically to (Error Code: UA_400_EB000U0100)

 

Thanks for help...

 

 

3 REPLIES 3
SSlykhous
Level 1
7 7 0 1
Message 2 of 4
Flag Post
HP Recommended

(Error Code: UA_400_EB000U0100)

 

This is the response from HP Cloud Services

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,097 1,374 1,297
Message 3 of 4
Flag Post
HP Recommended

@Minisky

 


Welcome to HP Support Community


I would like to help

 

To assist you better please provide me with the Product Number or the complete printer Model

 

You can refer to this Link: https://support.hp.com/in-en/document/c03754824

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
SSlykhous
Level 1
7 7 0 1
Message 4 of 4
Flag Post
HP Recommended

HP Pagewide 577 printer. I can bypass the broken HP SMART app by going directly to the printer IP address and remotely using the controls of the printer to scan. But I have to connect to each of the printers directly while the old HP SMART bundled all in one app. HP SMART is broken in Windows10 and IOS. I would think it smart to dump that app and start over. Not so certain going to cloud services was wise.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation