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Unable to scan - no issue found by Scan Doctor

HP Recommended
HP OfficeJet 5220
Microsoft Windows 10 (64-bit)

Hello,

 

I recently bought an HP OfficeJet 5220 linked through WiFi to my home network. I can print without any problem, however everytime I try to scan through HP Smart, I get an error message: "Problem linked to scanner. Try to restart or contact HP assistance."

 

I installed HP Print and Scan Doctor, which didn't find any issue with the scanner. I also installed HP OfficeJet 5200 series-HP Scan, but when I try to run it, it says "HP Officejet 5200 not found".

 

Any ideas for further investigation ?

 

Thanks,

 

J.

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Jeffrey_Longen

 

Welcome to the HP Support Community.

 

 Uninstall and reinstall the HP Smart App.

 

If the issue still persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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