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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro MFP M28w Printer
Microsoft Windows 11

Since upgrading to Windows 11 my HP printer is unable to scan - all other functions are working as normal.  I have followed all the instructions regarding Windows Updates and uninstall/reinstall and the issue remains the same.  My printer is listed as compatible with Windows 11. It's a LaserJet Pro MFP M28-M31

3 REPLIES 3
HP Recommended

Hi,

 

check out this solution.

 

Download only HP LaserJet Pro MFP M28/M29/M30/M31w Printer Full Software Solution 

Then uninstall the entire HP software, HP printer does not work after upgrading to Windows 11 .

 

Hope this helps! Keep me posted.
Andr-1611

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HP Recommended

Do you mean download the new software before uninstall the old? Don't quite get that.

HP Recommended

This tells the software to be saved to the download directory. The current software should then only be started locally from the download directory.


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