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    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
SueCM
New member
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Message 1 of 4
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Unable to scan since Windows 11

HP Recommended
HP LaserJet Pro MFP M28w Printer
Microsoft Windows 11

Since upgrading to Windows 11 my HP printer is unable to scan - all other functions are working as normal.  I have followed all the instructions regarding Windows Updates and uninstall/reinstall and the issue remains the same.  My printer is listed as compatible with Windows 11. It's a LaserJet Pro MFP M28-M31

3 REPLIES 3
Andr-1611
Level 15
Level 15
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Message 2 of 4
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HP Recommended

Hi,

 

check out this solution.

 

Download only HP LaserJet Pro MFP M28/M29/M30/M31w Printer Full Software Solution 

Then uninstall the entire HP software, HP printer does not work after upgrading to Windows 11 .

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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SueCM
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Message 3 of 4
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HP Recommended

Do you mean download the new software before uninstall the old? Don't quite get that.

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Andr-1611
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Message 4 of 4
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HP Recommended

This tells the software to be saved to the download directory. The current software should then only be started locally from the download directory.


        
I'm not an employee of HP, I'm as volunteer here.
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Was this reply helpful? Yes No
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