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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-07-2020 05:54 PM

HP Recommended
Product: HP 3830 Office Jet
Operating System: Microsoft Windows 10 (64-bit)

I tried to scan today using my printer but I was NOT able to!  Will someone PLEASE help me?

 

Thank You!

4 REPLIES 4

‎07-10-2020 10:17 AM

HP Recommended

@newis011, Welcome to the HP Support Community!

  • Do you get an error s while trying to scan?
  • Are you trying to scan from the computer screen?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

If the issue persists, proceed to the next step.

 

Use the HP Smart app to scan from your Win PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-10-2020 03:45 PM

HP Recommended

Thanks much Kumar 0307!

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‎07-10-2020 03:46 PM

HP Recommended

When I scan, it's always from the glass on the printer.  I never start with my computer screen.

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‎07-11-2020 03:36 AM

HP Recommended

@newis011

  • Did you run the print and scan doctor on the computer?
  • Are you able to make a copy?
  • Did you use the HP Smart app as mentioned in my previous post to scan and check if it works?

Keep me posted with the results.

 

 

KUMAR0307
I am an HP Employee

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