cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Fortin04
New member
1 0 0 0
Message 1 of 1
85
Flag Post

Unable to scan

HP Recommended
OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

Owned Printer for 3 years.  Scanned many time with success.  Yesterday, unable to scan and received a message "Unable to communicate with scanner" even though I can print without any problem.  Tried to fix with Scan Doctor and HP Scan Extended without results.  Rebooted computer and printer many times.

Attached two messages received after attempts to fix.

 

Scanner Problem 1.JPGScanner Problem 2.JPG

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation