Unable to scan

[Sam1405]

I can no longer scan from my printer. It just tells me that the scanner is busy. I have reset the printer, my laptop and the router which hasn't made any difference.

[Raj_05]

Hi @Sam1405,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6020 All-in-One Printer is unable to scan and gives a "scanner is busy" message, here are some troubleshooting steps you can try.

Restart Devices

• Turn off your printer, laptop, and router for a few minutes.
• Turn the router back on first, wait until it's fully connected, then turn on the printer and laptop.

Check the Scanner Driver

• Ensure you have the latest scanner driver and firmware installed.
  • Visit the HP Support website to download and install any available updates for the HP ENVY 6020.
• Uninstall and reinstall the HP Smart app to refresh the drivers.

Scan Using HP Smart App

• Open the HP Smart app on your laptop.
• Navigate to Scan, and try scanning from there instead of directly from the printer’s control panel.

Check for Pending Print Jobs

• Sometimes a pending or stuck print job may cause the scanner to be busy.
• Open the print queue on your laptop and make sure there are no active or paused print jobs.

Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically detect and fix scanning issues.
• You can get it from HP's official website.

Check Scanner Settings

• Open the HP Printer Assistant software on your laptop and navigate to the Scan settings. Verify that all scanner options are properly configured.

Disable Security Software

• Temporarily disable any firewall or antivirus software on your laptop, as these can sometimes block scanning functionality.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support