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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-11-2022 11:23 AM

HP Recommended
Operating System: Microsoft Windows 11

I have downloaded the HP Smart application for Mac computers.  When I sign in order to utilize the scan, the message that I get a twirling circle and the following. message "Find the open browser Window, then sign in to your HP account.  The window might be behind another open browser or minimized".  I am very tech challenged and do not even what to do with that information.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2022 10:40 PM

HP Recommended

Hi,

Let's click the Apple icon and select System Preferences.

Select General, in this screen make sure the default browser is set to Safari, if any other value is shown please change it.

 

Now try logging in to HP Smart once again.

 

If the same persists click the Apple icon and select Force Quit, then close Safari and try logging into HP Smart again. May you see any difference?

 

If the same persists, let's try selecting any other browser as default, such as Google Chrome or Firefox and check if you may then logon to HP Smart.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-11-2022 10:40 PM

HP Recommended

Hi,

Let's click the Apple icon and select System Preferences.

Select General, in this screen make sure the default browser is set to Safari, if any other value is shown please change it.

 

Now try logging in to HP Smart once again.

 

If the same persists click the Apple icon and select Force Quit, then close Safari and try logging into HP Smart again. May you see any difference?

 

If the same persists, let's try selecting any other browser as default, such as Google Chrome or Firefox and check if you may then logon to HP Smart.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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