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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-17-2021 08:51 PM - last edited on ‎08-18-2021 11:14 AM by Moderator

HP Recommended
Product: Envy 6055e
Operating System: macOS 10.12 Sierra

Was going to try to scan something but HP SMART asked me to sign in so I try to sign in but it just gets stuck and wont actually sign into anything. HP support absolutely sucks and I just get stuck in a circle that repeats and I cant get anywhere and HP does not provide any support numbers to actually get help (WIsh I knew this before I bought this paperweight) What is going on? this doesnt reflect well on HP when I cant print anything because I cant sign in. 

 

 What is going on, how to I fix this. I am about to return this printer as it is useless at this point.

7 people had the same question
4 REPLIES 4

‎08-17-2021 11:49 PM

HP Recommended

Hi,

Your printer is supported on macOS 10.14 or later, it is not compatible with 10.12 and HP Smart as well is not supported on 10.12 and therefore doesn't work, you may find its system requirements below:

https://support.hp.com/lv-en/document/c07062176#AbT15

ShlomiL_1-1629265739429.png

 

https://apps.apple.com/us/app/hp-smart-for-desktop/id1474276998?mt=12

ShlomiL_0-1629265706842.png

 

You may try scanning using Image Capture and check if that may work:

https://support.apple.com/en-il/guide/image-capture/imgcp1004/mac

 

If it fails, I suggest upgrading your operating system to a supported version:

https://www.apple.com/il/macos/how-to-upgrade/

 

Shlomi



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‎08-18-2021 05:26 AM

HP Recommended

Hi, I have windows 10 system and the same problem. Can not scan via the HP APP. When asked to login via the APP,  the system returns: Oops we are sorry .... (Error Code: UA_400_EB000U0100).

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‎08-18-2021 08:31 AM

HP Recommended

Here is the thing, it has been working prior to today, for a whole month. What does my operating system have to do with the App will not sign in? It literally will not sign in. 

 

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‎08-18-2021 06:05 PM

HP Recommended

It have to do with the fact that the latest HP Smart version is supported on 10.13 or later,

Earlier versions might worked in the past, but no longer work due to server changes, which requires the latest HP Smart version to successfully authenticate to the cloud server.

This is an expected behavior to fail, due to the incompatibility of older versions with the cloud server..



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