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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Jose120
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`Unable to start scan` message above 300 dpi with Envy 5540 on Ubuntu 20.04

HP Recommended
Envy 5540
Ubuntu LTS

Hi and happy new year.

 

The scanner of my All in One Envy 5540 works fine at 300 dpi but not above. Same pb with a usb, wIfI or or Direct WiFi connection.

 

I am under GNU/Linux system: Ubuntu 20.04.3 and Dell 3G15.

 

I have updated my HPLIP driver and cups.

 

I used Document Scanner or (equivalent) Simple Scan.

With 600 dpi (an more), the application start the scanner and its display says `the scan was ok and sent`

 

The application answer is `Failed to scan Unable to start scan - Close`

 

Thank you for your feedback.

 

Have a nice 2022 year with your relatives and friends and HP prducts :).

JOSE120

 

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