Unable to use scanner

[Marian_27]

Last week purchased a new HP Desktop with Windows 11.

I have downloaded the software for the HP Laserjet 1536 dnf printer and cannot get the scanner to work.

I have followed suggestion on this web site.

I have allocated a static IP address, checked cables, installed software HP LJ 1530 MFP Series Scan an get a message:

Scanner communiction cannot be established ....

[Rainbow23]

Hi @Marian_27,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Marian_27 · Accepted solution]

Thank you very much.  This has resolved my issue.

I picked this up after I replied to the one saying the case was being closed.  I did not see this first.

Again, many, many thanks.  Very much appreciated.